Shannon Development is committed to using the principles of Quality Customer Service for the Public Sector and Business Excellence to continuously review and improve its service delivery.
Our Customer Service Charter is a guide on the quality of our service delivery to our clients and includes details on our Formal Complaints and Appeals Procedure.
The Customer Service Charter is is available at all our offices or alternatively you can download a copy in Adobe PDF format in English and Irish.
When Shannon Development places an order for Goods and or Services it does so subject to certain conditions. To view these conditions please click on the following hyperlink: Conditions_of_Supply
If it is not possible to resolve a complaint directly with our member of staff please complete a Customer Complaint Form on-line , which will be submitted directly to our Complaints section. For further details on our Formal Complaints and Appeals procedure please refer to our Customer Service Charter.
If you would like a Customer Service Charter / Complaint form posted to you please contact Head Office on 061 361555 and ask to be put through to our Customer Service section or complete the on-line form and request a form under the comments section.